How to Remove h13ue.cueags.com Mac Popup Virus

George Herman
George Herman
IT Security Expert

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Some infections like this h13ue.cueags.com virus can regenerate themselves. There is no better way to detect, remediate and prevent malware infection, than to use a professional anti-malware software like SpyHunter. One Application that is capable of solving all MAC problems.

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What Is h13ue.cueags.com Mac Virus?

remove-h13ue.cueags.com-mac-virus

 

h13ue.cueags.com is a bogus website that sole purpose is to scare Mac users that they are heavily infected with malware. In fact an adware application installed on your Mac is doing this. This is a fake Mac app that will pop up this message on your screen and make you panic that your computer is infected. The message or window will say something like “Warning: Multiple critical vulnerabilities detected on your system,” or “You have 2 hours to act before the vulnerabilities are exploited and malicious files will be installed.” But in fact, this websiteh13ue.cueags.com and the Mac app it gives you are both fake! If you see this websiteh13ue.cueags.com on your screen then you should know that you are the victim of adware or malware. You may be infected with a fake Mac app called “MacUpdate Alert” and a drive by download, which is one of the most dangerous types of infections because it allows hackers to install any app without your permission.

How Is h13ue.cueags.com Mac Virus Distributed?

A lot of people may be very surprised to find out about this attack because it is one of the most clever ones yet. It uses an adware application that is bundled in the download file for a popular app called MacUpdate Alert. Usually when you download an app from a third party site not from the official app store, you may be installing malware yourself. But in this case it’s even more dangerous because MacUpdate Alert used to be a useful program which did its job well. Now it has been compromised and turned into a mean-spirited fake update tool. The App – MacUpdate Alert & The Fake Site – h13ue.cueags.com. It is important to remember that the website h13ue.cueags.com is the malicious site and not MacUpdate Alert which is the app that installs it on your computer without your knowledge or permission.

How harmful is the h13ue.cueags.com? 

This is a very dangerous attack because it can cause serious problems on your Mac. It can infect your Mac with viruses that could steal your personal data. It could also cause you financial losses because it may force you to pay for computer experts to remove the virus. The worst thing is that the adware application may steal your personal credentials, which would not only damage you financially but also put you in danger of having your identity stolen by criminals. The h13ue.cueags.com virus is a very dangerous adware that may cause financial losses, leave you identity and sensitive data vulnerable to identity theft, and may cause computer problems like freezing and crashing. The most important thing to remember is that the app MacUpdate Alert should not be distributed in this way by itself through any download link going to an unknown site.

How can I remove h13ue.cueags.com virus ?

Step 1: Uninstall h13ue.cueags.com and remove related files and objects

  • Open your Finder –> Click on GO –>Click on Utilities

macos utilities

  • Find Activity Monitor and open it

activity monitor macos

  • Review all the processes in Activity Monitor and write down the ones related to h13ue.cueags.com virus

h13ue.cueags.com stop

  • Select Quit

h13ue.cueags.com info

  • To kill the malicious process, choose the Force Quit option.

force quit h13ue.cueags.com

Step 2: Remove h13ue.cueags.com – related extensions from Safari / Chrome / Firefox

The first thing you need to do is to make sure Safari is not running. If you have troubles closing it, you may need to Force Quit Safari - (Start Activity Monitor by opening up Finder, then proceed to Application --> Utilities --> Activity monitor. Locate the Safari process and force quit it.

Safely launch Safari again by holding the Shift key and clicking on the Safari application icon - This will prevent Safari’s previously opened malicious web pages.

In case that you still are having trouble with scripts interrupting the closing of unwanted pages, please do the following:

  • Force Quit Safari again.
  • Disconnect form Internet and try again.

Then Re-Launch Safari but don’t forget to press and hold the Shift button to prevent pop-ups. Then, click on Preferences.

  • Carefully take a look at your default home page and change it if the hijacker altered it.

  • Then go to the Extensions tab and make sure there are no unknow extensions installed.

  • Next step is to click on Privacy tab

  • Manage website data

  • Here you can remove any unwanted website data or just remove them all. Please, keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.
  • The next step is to Clear History (if you want), select the tab.

  • Click the menu next to clear and choose a time period — if you want to completely reset Safari, choose all history.
  • Press Clear History
  • To remove from Chrome, open the browser and click the icon with the three dots located in the top-right.
  • Select to More Tools --> Extensions and review what Chrome Extensions are present in the browser
  • Remove the ones that you do not recognize.

bad toolbar

  • If the parasite continues to disrupt your browsing with Chrome, this is what else you can do:
    1. Click again the menu of Google Chrome, and open Settings.
    2. Select the Search Engine from the left panel, review the available search engines and change the default to your preference.default search engine
    3. Then, click on Manage Search Engines, review the list of search engine availabilities and if any of the listed items looks suspicious, click the three-dots next to them, and delete.suspicious search engine
    4. Click on Privacy and Security in the left panel, select the Clear browsing data option, check every box except the Passwords one, and click Clear Data.clear browsing data
    5. Next step is to clear Notifications, select the Site settings option in the Privacy and Security section, then locate Notifications.clear notifications
    6. Review the listed websites in the Allow to send notifications section and if any of the entries shown there seem dubious or related to the browser hijacker, select the three dots next to the object and click on Remove.
  • Start Mozilla Firefox
  • On the top right click the three dashes

  • go to add-ons and themes
  • The add-ons manager will open
  • Carefully review review four Firefox Extensions
  • If any unwanted extension is present, click on the three horizontal dots and then Remove

  • After the extension is removed, restart Mozilla Firefox by closing it from the red dot in the top left and start it again.
To make sure h13ue.cueags.com is removed from the browser  we recommend to scan with a reputable antimalware program like SpyHunter for Mac

Step 3: Scan for and remove h13ue.cueags.com files from your Mac

Fix your browser settings with SpyHunter Anti-Malware

Once you download and install SpyHunter for Mac run a scan.

Once the scan is complete, your mac will be virus free.

h13ue.cueags.com malware Frequently Asked Questions:

  • How do I get rid of h13ue.cueags.com?

h13ue.cueags.com is a Browser hijacker – malicious software that can be installed by third-party applications or websites. They usually change the settings of web browsers and search engines to display certain ads, pop-ups, banners, etc.

  • What are the symptoms of h13ue.cueags.com infection in your Mac?

h13ue.cueags.com becomes your web browser’s built-in search engine.

Your browser’ s search queries are redirected through h13ue.cueags.com.com

The “h13ue.cueags.com” browser extension or some shady software is installed on your Mac.

  • How do I remove h13ue.cueags.com from my browser?

In Internet Explorer, click the gear icon on the top left and select Manage add-ons. Under Add-on Types, select Search Providers. Select your search engine from the list of providers and click Remove to remove it. In Google Chrome, go to Settings (at the top right) and choose Search in the On Startup drop down menu.

  • How do I uninstall h13ue.cueags.com?
If you made a mistake when installing an app on your mac, the easiest way to uninstall it is by right clicking on its icon in your dock, then going to ‘move to trash’. Once it’s gone, restart your mac. If that didn’t work for you, try rebooting and looking for an icon opening up. Once you’ve found that, go to utilities/get info, then go to the ‘Applications’ tab and look for the app. Right-click it and select ‘Get Info’ and then look for the option to ‘Uninstall this Version’. If that doesn’t work, restart your mac again. If you don’t have any luck you can always use the SpyHunter free uninstall.

How to Make Your Mac Run Faster?

You might be wondering how to make your Mac run faster? It is a common misconception that the more processing power you have, the faster your computer will run. In reality, it’s actually about what’s going on in your processor and memory. For the average person using a computer for just general applications like word processing and web browsing, you don’t need much in the way of computing power.

– Use an SSD drive instead of a hard disk drive.

– Double your RAM if possible.

– Disable System Integrity Protection (SIP). (Attention! – do this only if you know the consequences.)

References:

  1. More about pop-up advertisements on Wikipedia.
  2. MacOS malware
  3. SpyHunter Anti-Malware overview and also the reasons why we recommend it for malware elimination.

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